CANCELLATION POLICIES
Shannon Scott Tours is a specialty product offering the highest quality story & personalized private and public tours and events possible. The refund policies reflect this fact, even if we understand life’s mishaps. In general, tours are “Rain or Shine,” and go out with little exception. Shannon Scott reserves the right to cancel or change the time of your event if there is something happening at a destination that places the success of the event in conflict like funerals, weddings, war memorial ceremonies or severe weather.
Public or General Bonaventure Daytime Tours:
Cancellations & Refunds Fall Under This Ticket Template
1-4* Persons = 24 Hours
5-10* Persons = 48 Hours
11 & Up = Group Tour Policies Apply
*For under 10 or fewer tickets, when you are outside of the cancellation window, we do permit future use or rescheduling for a future tour or are seen as “Good Until Redeemed.” Tickets may also be gifted or used by friends or family using original reservation name. While rather easy to “re-book” generally, please bear in mind for “rebooking” tickets as these are defined, a tour must already be on the books for rebooking purposes and a tour cannot be created around just your unused or original tickets.
Private Daytime Tours:
If you cancel more than 7 Days before your private tour a fee of $30.00 will be charged for each participant. If you cancel within 48 hours, no refund fees will be provided. We do our best to accommodate a “rebooking,” but it is schedule dependent.
Public Bonaventure After Hours:
ALL SALES FINAL. Due to difficulty in opening an antique cemetery after city government hours & that significant portion of revenue goes to cemetery, we cannot offer refunds and also same time in rare circumstances, reserve right to cancel due to funerals, memorial services or weather. If in those instances of cancellation for weather, we may refund you relative to weather event. Otherwise your tickets will be good for future After Hours or daytime tour equivalents for yourselves and or family & friends who choose to use your existing tickets. We may also offer “Makeup Tours” within same day or weekend per allowable circumstances. Clients are also still entitled to Official Tour Poster & any other souvenirs that may be offered per respective event. If you cannot make the tour for any reason, you may reschedule but advise that daytime tours are easier to apply original tickets to vs After Hours which can fluctuate and is more seasonal.
Private Bonaventure After Hours:
As special fees & arrangements are made in advance of this event to secure cemetery, our policy has reflecting restrictions. At times there may be circumstances “Beyond Our Control” in regards to closings of the cemetery by The City of Savannah due to repairs, memorials or other un-forseen circumstances. In the case of said closures beyond our control, the tour event can be rescheduled but not refunded. Within general tour transaction totals there is what we consider “the deposit” which is non-refundable. Any cancellation occurring 7 Days or less before tour, the entire amount is non-refundable.
Private Large Group Tours (Day or Evening) Group Tour Policy
Generally Private Group Tour Arrangements & Cancellation Notes are noted in invoices and ticket confirmations of said events. Please refer to them.